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Online Customer Service Christmas Opportunities 2017

David Jones

Sydney, New South Wales, Australia

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Job Posted: 29/09/2017

Job Category:

Retail / Sales / Customer Service / Cashier

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Job description:

David Jones wants to inspire people by providing an exceptional experience. As one of the leading international retailers, we’ve done this by curating the world's leading brands across fashion, beauty, home and food. By enabling and empowering our employees, David Jones ensures that we are a destination for endless possibilities.

We are currently looking for Part Time Online Customer Service Assistants to support over our busy Christmas period.

The Support Centre Customer Services team is responsible for responding to all forms of customer enquiries and feedback in store, online and through social media. This team is responsible for ensuring that all enquiries and feedback are resolved as part of our 'five star service for today' commitment.

If customer centricity is the core of what you are about, and you have a natural flair for building relationships, we invite you to be exceptional at David Jones. In this role you will:

  • Focus your efforts on providing a warm welcome, be an ambassador for service and the business
  • Be the first point of contact and will need to communicate clearly and confidently to resolve customer enquiries in line with service level targets
  • Work collaboratively with your team to ensure we deliver seamless service
  • Be an active listener and have strong written skills to ensure you record customer feedback accurately
  • Have the ability to evaluate complex situations and act accordingly, knowing when to escalate to a member of the management team

 

We are looking for that little bit extra, so join us if you:

  • Communicate with professionalism and style
  • Remain calm as you multitask in a fast paced environment
  • Have a keen eye for detail
  • Are realistic and practical, establish time frames, promise what you can deliver and follow through
  • Have strong written, listening and spoken communication
  • Are credible and will ensure you strengthen our brand through every interaction
  • Have a strong work ethic
  • Are flexible and adaptable in line with business needs

Previous retail experience is not essential if you have previously worked in a people focused or service oriented role.

At David Jones we go the extra mile. We:
 

  • Are surrounded by a great team who are inspired to make a difference for our customers
  • Pursue excellence and offer ongoing on the job training and development
  • Are diverse, and represent the communities we serve

 

To begin a career with endless possibilities, we invite you to begin your application now.

 

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Daylight Time