Darebin City Council

Team Leader Customer Service, Training and Developement

Darebin City Council

Melbourne, Victoria, Australia

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Job Posted: 06/07/2018

Job Category:

Call Centre & Customer Service / Supervisor / Team Leader

Job description:
  • Salary: $81,421 per annum
  • Temporary 12 months, Full-time (Parental leave position)

Applications Close: Wednesday 18 July 2018 at noon
Contact: Lisa Wheelhouse on 8470 8801

Do you have a passion for customer service and love training and developing others?

If so, come and join our high performing customer service team as Team Leader Customer Service – Training and Development at Darebin City Council.

Working in a diverse and fast paced environment, this role presents you with the opportunity to showcase your understanding of customer service practices, leadership and your ability to train and develop others.

This role will be responsible for managing a team of Customer Service Officers providing strong leadership. Manage multiple customer contact channels across customer service offices and call centre. Responsible for training and development to ensure ongoing improvement, efficiency gains and a great customer experience.

The successful applicant will possess:
• Demonstrated experience in leading a customer facing team, ideally in a contact centre environment.
• Thorough understanding of customer service principles and management of customer service metrics to drive continual improvement.
• Ability to lead, motivate and develop a professional team and model behaviours that improve performance.
• Ability to assess individual and team performance to identify skills gaps and develop a training strategy for improvement.
• Demonstrated experience in developing and delivering training programs

Your resilient and proactive nature will see you thrive in this diverse position, building the capacity of the Customer Service team while serving the community.

Apply online or forward hard copy applications to: Manager People and Development, Darebin City Council, PO Box 91, PRESTON VIC 3072.

Applications that do not address the Key Selection Criteria as detailed in the position description will not be considered. Darebin City Council is an Equal Opportunity Employer committed to providing a safe working environment that embraces and values child safety, diversity, and inclusion. Thorough ‘Safety Screening’ processes apply.