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Darebin City Council

Coordinator Customer Service

Darebin City Council

Melbourne, Victoria, Australia

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Job Posted: 08/12/2017

Job Category:

Call Centre & Customer Service / Supervisor / Team Leader

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Job description:

Position No: F60005
Salary: $105,947 per annum
Permanent, Full Time

Applications Close: Monday 8 January 2018 at noon
Contact: Sally Jones on 8470 8258
Interviews will be held the week beginning 15 January 2018

We are seeking an innovative, energetic and professional Coordinator to lead our Customer Service Team.
The successful applicant will have senior leadership skills and be will able to introduce process improvements, build staff engagement, and support the development of high performing teams.

The successful applicant will possess:
• Proven experience leading an energetic, frontline customer service team
• Proven experience leading the introduction of digital engagement in a customer service environment
• Strong relationship building skills
• Demonstrated strategic thinking and problem solving capabilities
• Commitment to supporting organisational culture
• Conflict resolution skills
• Resilience and agility
• Exceptional commitment to quality customer service and continuous improvement

Apply online or forward hard copy applications to: Manager People and Development, Darebin City Council, PO Box 91, PRESTON VIC 3072.

Applications that do not address the Key Selection Criteria as detailed in the position description will not be considered. Darebin City Council is an Equal Opportunity Employer committed to providing a safe working environment that embraces and values child safety, diversity, and inclusion. Safety screening processes apply.