Claims Officer


Sydney, New South Wales, Australia

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Job Posted: 19/09/2017

Job Category:

Insurance & Superannuation / Claims

Job description:

Who are we?

Cover-More is Australia's leading travel insurance, medical assistance and counselling services company with a burning ambition to be Asia's leading travel insurance and assistance provider.

In the last three years, Cover-More has opened offices in Shanghai, Mumbai, Kuala Lumpur, Brisbane and the USA adding to our existing presence in New Zealand and the United Kingdom.

Our business is expanding rapidly and an opportunity now exists for a talented individual to join our Sydney claims team in a full-time capacity.

The Role

Part of a busy and customer-facing team, you will be responsible for a portfolio of travel claims, owning a claim from start to finish and delivering exceptional customer experiences.

You will be:

  • Reviewing and determining travel claims
  • Assisting people in their time of need while delivering an empathetic and outstanding service
  • Liaising with multiple stakeholders, including our customers, medical experts, investigators and other external suppliers
  • Meeting targets

Your Background

Empathetic, customer-centric and thorough, you will like working in fast-paced, target driven environments and have a keen eye for detail!

You will have:

  • Strong written and verbal communication skills
  • Previous experience working to targets and working directly with customers
  • Ability to assess information fast and ask questions when required
  • A positive mindset and a drive to solve customer problems
  • Previous Insurance experience desirable

Working at Cover-More

Companies succeed because of people. We know that. That's why we continue to invest in people—once we find the right people, we invest in their future, ensuring they have the right skills to be part of our high performance culture.

If you feel like this is the right role for you please click Apply!