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Claims Officer

Cover-more

Brisbane, Queensland, Australia

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Job Posted: 19/09/2017

Job Category:

Insurance & Superannuation / Claims

Job description:

Cover-More keeps people travelling. A global organisation with over 1000 people employed world-wide, we are Australia's number one choice for travel insurance and a leading provider of customer-first medical assistance. At Cover-More, we are there for our customers 24/7. We aspire to make life's journey the best it can be and encourage our people to let their extraordinary shine.

The Role

Be part of an amazing group of people that have just been voted as Cover-More’s team of the year!

Fast-paced, dynamic and always willing to help, a Claims Officer at Cover-More means working as part of a team that cares, striving to help each and every customer no matter the situation.

You will be:

  • Managing a portfolio of travel claims
  • Assisting people in their time of need while delivering an empathetic and outstanding service
  • Liaising with multiple stakeholders, including our customers, medical experts, investigators and other external suppliers
  • Providing the best solution possible while meeting targets and deadlines

Your Background

A customer service superstar with strong attention to detail, you will like working in a fast-paced, target-driven environment and be motivated to deliver help people in their time of need.

You will have:

  • Strong written and verbal communication skills
  • Previous experience working to targets and working directly with customers
  • Ability to assess information fast and ask questions when required
  • A positive mindset and a drive to solve customer problems
  • Previous Insurance experience desirable

Working at Cover-More

Companies succeed because of people. We know that. That's why we continue to invest in people—once we find the right people, we invest in their future, ensuring they have the right skills to be part of our high performance culture.

If you feel like this is the right role for you please click Apply!