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Concierge - Burnside


Adelaide, South Australia, Australia

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Job Posted: 08/03/2018

Job Category:

Retail / Sales / Customer Service / Cashier

Job description:
Concierge - Burnside

Apply now Job no: R1016511
Work type: Fixed Term
Location: Various
Categories: Customer Service, Sales

Who are BUPA?

Quite simply, we are extraordinary. BUPA are a world leading health & care group with over 21,000 people in Australia and New Zealand and a global presence in 190 countries. Our purpose it to help people live longer, healthier and happier lives. We're making a difference in health & care through our leading health insurance, general insurance, our modern Dental clinics, Bupa Optical stores and our first Bupa GP clinics (with more on the way!) plus, Bupa Medical Visa Services. As well as personalised care at over 65 Bupa Aged Care Homes.

At BUPA our people are transforming and making a difference in the world of health & care.

The role:

  • Welcoming customers into the Centre upon arrival
  • Projecting willingness to help and enthusiasm, via body language and tone of voice
  • Building rapport with customers from the moment that they walk through the door
  • Identifying the customer’s requirements, and ensuring that they are addressed by the appropriate frontline staff member
  • Seeking every opportunity to exceed customer expectations
  • Ensuring smooth customer flow to Consultants on the counters
  • Understanding and advising on the Bupa claims processes
  • Promoting and assisting the customers with the online claims system
  • Directing customers to the claims drop-box, and explaining the process
  • Maintaining an awareness of wait-times, and communicating regularly with customers who are waiting to be seen

Your background:

You will be a leader in customer service and administration, and be inspired and driven by the opportunity to work with a global leader in health care that is on the path towards an exciting transformation and growth.

You will have:

  • Exceptional customer service skills
  • Great communication skills
  • Display a professional and friendly manner over the telephone and face to face
  • Highly developed time management skills and ability to work within a structured process

Please note this is a fixed term role, commencing as soon as possible for a 3 month period, working 25 hours per week. Flexibility is required with working hours.

Bupa believes in hiring the best talent in the market. We are known for our vibrant, high performing and incredibly rewarding workplace, and we take pride in creating exceptional and meaningful work experiences, encouraging innovation, delivering award winning benefits to our employees and being involved with our communities.

We invite you to discover what makes Bupa a place where talented people find inspiring personal and professional opportunities and rewards. For further company information please visit  

Advertised: Cen. Australia Daylight Time
Applications close: Cen. Australia Daylight Time

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