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Customer Service Consultant - Expression of Interest


Brisbane, Queensland, Australia

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Job Posted: 13/12/2017

Job Category:

Insurance & Superannuation / Customer Service / Call Centre

Job description:
Customer Service Consultant - Expression of Interest

Apply now Job no: 504729
Work type: Permanent
Location: QLD - Brisbane Metro
Categories: Customer Service, Customer Service - Contact Centre

Do you love a challenge and have a passion for delivering exemplary customer service?

Do you want to work in a diverse workplace and with an amazing team who thrives on innovation?

YES ... then this is the role for you.....

About The Role

At Bupa our customers are at the centre of everything we do, and as the first point of contact for our customers, YOU are Bupa. 

If you’re the kind of person who loves connecting with customers to help them understand how their private health insurance can help them to live a longer, healthier and happier life then this role is tailor made for you. 

You will be the frontline in helping our customers make the most of their private health insurance, assisting customers understand how their cover works, how to claim, and what other benefits Bupa can provide them.

In a typical day, you may assist customers in updating their contact details, advise on claimable items, identify suitable service providers, advise on coverage and remaining benefits as well as more complex calls such as dealing with hospital admissions or newly diagnosed illnesses.  All the while making sure each and every customer is getting the exemplary level of customer experience they deserve and expect from Bupa. 

Working a rotational roster between 8am – 8pm (7am to 7pm during daylight savings) which is given 4 weeks in advance, this will allow you to plan activities before and after hours, make time for online studies, or finally take that Yoga class you’ve been meaning to attend. Did we mention there are no weekends – our consultants work 38 hours a week, Monday to Friday with the option of volunteering for Saturday shifts during peak periods.

About You

You will have a proactive, customer focused approach and will be passionate about providing your customers with the best possible service.  Your natural empathy and desire to put the customer first will see you quickly connect with members to efficiently identify their needs and provide tailored solutions.

You will also enjoy working within a dynamic and ever changing environment and have a lively and enthusiastic approach, taking a positive, can-do attitude into everything you do.   Your strong work ethos and accountable approach will see you take control of your career within a supportive team environment.

About The Rewards

In addition to a fortnightly base salary, we offer an annual performance based bonus as well as outstanding benefits which include a 40% subsidy on a range of our health insurance products, discounts on our travel, car, home, contents, pet insurance products as well as Bupa services such as Dental and Optical. We are proud to share with our employees our ‘People First’ wellness program – SMILE which provides you with access to a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general wellbeing … you will feel happier & healthier for working at Bupa!

You will be on-boarded with a comprehensive induction program that includes classroom, e-learning and on-the-floor product and knowledge training, as well as having access to our state of the art knowledge base, "Know-It". 

As the leading health and care group within Australia and New Zealand, we employ over 21,5000 people who are dedicated to helping people live longer, healthier and happier lives.  We encourage all our employees to explore their full potential and develop a long term career within the progressive, supportive environment that is Bupa - find out more by visiting

Find the purpose in your career and apply now!


Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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