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Claims Assessor - Team Leader


Adelaide, South Australia, Australia

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Job Posted: 04/12/2017

Job Category:

Insurance & Superannuation / Claims

Job description:
Claims Assessor - Team Leader

Apply now Job no: R1013435
Work type: Permanent
Location: SA - Adelaide Metro
Categories: Customer Service, Customer Service - Contact Centre

Bupa is extraordinary. We are a world leading health & care group with over 18,000 people in Australia and New Zealand, and our purpose it to help people live longer, healthier, and happier lives.  We're making a difference in health & care through our leading health insurance, our modern Dental clinics, Bupa Optical stores and our first Bupa GP clinics, with more on the way.  As well as personalised care at over 70 Bupa Aged Care Homes.

At Bupa our people are transforming and making a difference in the world of health & care.

About the opportunity

To manage the operation of a team in the Claims Team in Adelaide ensuring the timely processing of claims in accordance with published rules, agreed service standards and benefit levels. To provide guidance, support and development through effective coaching and the progression of personal development plans. This is a first level management role responsible for the day to day operations ensuring the most appropriate resolution of complaints and enquiries from customers.

Your background

You will be inspired and driven by the opportunity to work with a global leader in health care that is on the path towards an exciting transformation.

You will be/have:-

  • Experience in change management
  • Proven experience in successfully leading a large team
  • Experience in project management and implementation
  • Experience in dealing with customer complaints
  • Experience in dealing with performance and behavioural issues
  • Experience in providing coaching to team members
  • Sound knowledge and experience in Health Insurance products and policy
  • Sound knowledge and experience in the Health Industry
  • Knowledge of medical terminology an advantage
  • Proven experience in rostering staff
  • Proven experience in staff time sheets (annual, sick, maternity, other leave, overtime etc) and ADO’s
  • Proven experience in the performance management of staff
  • Proven experience in Operational tools (eg Workware) an advantage

Join us

Bupa believes in hiring the best talent in the market. We are known for our vibrant, high performing and incredibly rewarding workplace, and we take pride in creating exceptional and meaningful work experiences, encouraging innovation, delivering award winning benefits to our employees and being involved with our communities.

Bupa has everything – growth, passion, results and a caring & supportive culture that surround a burning ambition and purpose that is the best in the world.

Find the purpose in your career!

Advertised: Cen. Australia Daylight Time
Applications close: Cen. Australia Daylight Time

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