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Sales Consultant - Health Insurance 'Cover Compare'


Melbourne, Victoria, Australia

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Job Posted: 20/11/2017

Job Category:

Call Centre & Customer Service / Telemarketing and Telesales

Job description:
Sales Consultant - Health Insurance 'Cover Compare'

Apply now Job no: R1013366
Work type: Permanent
Location: VIC - CBD & Inner Suburbs
Categories: Sales, Sales - Contact Centre Sales, Sales - Contact Centre Sales Outbound

Who are BUPA?

Quite simply, we are extraordinary. BUPA are a world leading health & care group with over 23,000 people in Australia and New Zealand and a global presence in 190 countries! Our purpose is to help people live longer, healthier and happier lives. We're making a difference in health & care through our leading health insurance, general insurance, our modern Dental clinics, Bupa Optical stores and our first Bupa GP clinics (with more on the way!) and Bupa Medical Visa Services. As well as personalised care at over 71 Bupa Aged Care Homes.

At BUPA, our people are transforming and making a difference in the world of health & care. Everything we do is for the health of our members. We are part of a global family that reinvests its profits to provide better services for our members. We believe this is the only way to truly put customers first.

The role:

Based in our Cover Compare Sales team, you will liaise with existing Bupa Health Insurance Policy holders, to compare and promote the value of our products, tailoring a specific solution for their current and future needs. This position is a blend between Customer Service and Sales and the types of enquiries received are varied. Strong rapport building ability, influencing skills & empathy are key qualities for success.

Through predominantly inbound & some proactive outbound calls and e-mail contact, you will ensure every customer has a positive and memorable experience, whilst also using your selling skills to achieve individual and team targets.

  • We will provide you with all the tools you need to succeed, starting with a 3-week training academy. We offer our team ongoing training and development so you can truly be your best and provide world class service to our customers.
  • At BUPA, we believe in healthy living, and you’ll experience our work/life balance firsthand in this Monday to Friday role. This is a full-time opportunity, 38 hours per week across a rotating roster (8am to 8pm). With rosters done 4 weeks in advance, you can always plan ahead!

Your background:

You will be proactive, passionate, and driven to achieve in a positive environment. Sales and Customer Service come naturally and you genuinely enjoy building rapport and tailoring unique solutions. You enjoy sales, but prefer engaging with existing customers. Having met KPI’s and targets in the past, you never shy away from a challenge. You understand that in order to be successful, you must build trust quickly, listen deeply, and determine a customer’s true needs. As a result, you are a pro at tailoring each solution to fit each unique individual.

You will have:

  • Previous experience in a customer centric, solution sales focused role, ideally within a contact centre or retail sales environment. OR, the confidence to commence a career in sales.
  • Proven ability working towards and achieving revenue & quality focused KPIs/Targets.
  • Experience in effectively dealing with customers, providing a needs analysis, handling objections and closing.
  • A thirst for continued learning and development.
  • Excellent communication skills with an emphasis on listening to understand, empathising, influencing and negotiating.
  • Above all, a genuine desire to work in a high performing team!

The perks:

In addition to a fortnightly base salary, we offer a monthly uncapped incentive (commission) scheme and a quality quarterly bonus. We also offer outstanding benefits which include a 40% subsidy on a range of our health insurance products, as well as discounts on our travel, car, home, contents, pet insurance products and more. We are proud to share with our employees our ‘People First’ wellness program – SMILE. With access to a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, sleep and general wellbeing, you will feel happier & healthier for working at BUPA!

BUPA believes in hiring the best talent in the market. We are known for our vibrant, high performing and incredibly rewarding workplace and we take pride in creating exceptional and meaningful work experiences. With a belief in innovation, we deliver award winning benefits to our employees and encourage involvement within our communities. Find out more by visiting

To be considered, please click APPLY NOW. Please note, that this position commences in Jan 2018. Beat the New Year's rush and apply today!


Advertised: AUS Eastern Daylight Time
Application close: AUS Eastern Daylight Time

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