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Customer Retention Specialist - Outbound


Brisbane, Queensland, Australia

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Job Posted: 16/11/2017

Job Category:

Insurance & Superannuation / Customer Service / Call Centre

Job description:
Customer Retention Specialist - Outbound

Apply now Job no: 504571
Work type: Permanent
Location: QLD - Brisbane Metro
Categories: Sales, Sales - Contact Centre Sales, Sales - Contact Centre Sales Outbound

About You

With a proactive approach, you will be passionate about sales and customer service – working towards and over achieving your targets is what motivates you and sets your world on fire.

You love working in a fast-paced environment and being able to use your initiative and competitive drive to just get things done, but you combine this with high level of attention to detail to make sure everything is “by the book”. 

You are able to think analytically and enjoy problem solving to ensure your customer gets a solution that fits exactly to their needs. 

About The Role

Based within the Retention Team your key focus is on winning back Bupa members who have decided to join a competitor organisation by:

  • Handling outbound telephone conversations with members who have requested cancellation
  • actively focusing on reducing customer cancellations through customer focused, needs analysis discussions
  • identifying products or solutions that address the customers issues or concerns
  • taking ownership and accountability for each customer interaction to ensure continued customer satisfaction

Working a rotational roster with a flexible start time between 8.00am and 10.00am will allow you to plan activities before and after hours, make time for online studies, or finally take that Yoga class you’ve been meaning to attend. Did we mention there are no weekends – our consultants work 38 hours a week, Monday to Friday!

About The Rewards


In addition to a fortnightly base salary, we offer a competitive commission scheme as well as outstanding benefits which include a 40% subsidy on a range of our health insurance products, discounts on our travel, car, home, contents and pet insurance products as well as Bupa services such as Dental and Optical. We are proud to share with our employees our ‘People First’ wellness program – SMILE which provides you with access to a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general wellbeing … you will feel happier & healthier for working at Bupa!

You will be on-boarded with a comprehensive induction program that includes classroom, e-learning and on-the-floor product and knowledge training, as well as having access to our state of the art knowledge base, "Know-It". 

As the leading health and care group within Australia and New Zealand, we employ over 21,5000 people who are dedicated to helping people live longer, healthier and happier lives.  We encourage all our employees to explore their full potential and develop a long term career within the progressive, supportive environment that is Bupa - find out more by visiting

Find the purpose in your career and apply now!

Advertised: E. Australia Standard Time
Application close: E. Australia Standard Time

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