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Customer Service Representative

Bunzl Australasia

Mackay, Queensland, Australia

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Job Posted: 05/10/2017

Job Category:

Call Centre & Customer Service / Customer Service

Job description:
Reference: 3789995

  • Location: Mackay
  • Opportunity for personal development and career progression
  • Full-time, Permanent

Are you a high achiever, motivated by providing service excellence to your customers and enjoy working in an energetic, dynamic environment? Then read on!

Bunzl, a well-established multinational, a leader in the marketing and distribution of a diverse consumable and catering products range across a wide variety of industry sectors. Our Mackay branch is well poised for continued success and market expansion and requires a driven Customer Service Representative to join the team and continue its record of success.

Reporting to the Operation Manager, your key responsibilities will include:

  • Develop and maintain positive business relationships with target customers,
  • Increase business profitability by maximising order size and product range extension to customers,
  • Professionally and courteously satisfy incoming telephone calls from customers as soon as practicable,
  • Process customer orders directly into System 21. Provide customers with immediate and relevant feedback and information relating to service delivery,
  • Process any credits and returned merchandise,
  • Exercise initiative and common sense in dealing with customers issues. Refer to higher authority when necessary, and keep Management informed on an exception basis,
  • Expedite back orders and communicate status to customers daily,
  • Maintain a sound liaison and working relationship with other Bunzl branches, offices and personnel,
  • Ensure maintenance of relevant account detail changes,
  • Update customer notes in computer system as and when required,
  • Assist and back up reception as required.

Required experience / skills and abilities

  • Excellent telephone and face to face manner and interpersonal skills,
  • Computer literate and familiar with Microsoft Office efficiency packages,
  • Strong numerical and analytical skills,
  • A commitment to customer service excellence,
  • Good organisational skills,
  • Self-starter and highly motivated,
  • Ability to work in a team environment.

We are committed to bringing out the best in our people through ongoing training and development, providing a safe, pleasant and harmonious working environment, encouraging open and effective communication between all levels and offering employment that is secure and satisfying.

You will also have access to the Employee Benefits Scheme which provides discounts with various goods and service providers including health care and motor vehicle purchases.


Applications Close: 20 Oct 2017