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Life as a Medical Receptionist

Ever thought about working in medical reception? Read our post which outlines the job description of a medical receptionist to learn more!

Medical Receptionist Job Description

Medical receptionists are usually the initial contact when you call, or walk in to a clinic or hospital; and are tasked with predominantly looking after the daily administration and finance tasks that take place within their place of employment.  Some of the additional responsibilities that a medical receptionist is required to perform include:

§  Greeting and attending to patients in person and over the phone.
§  Assisting doctors, staff and patients in a professional and caring manner.
§  Maintaining business inventory such as invoices, checking supplies and scheduling equipment and maintenance repairs.
§  Answering all incoming phone calls in a courteous and professional manner.
§  Maintaining confidentiality of all doctor, staff and client information.
§  Scheduling doctor-patients appointments.
§  Liaising with other medical departments such as radiologists, medical specialists or psychologists with professionalism and discretion.

 Working in a Medical Reception – What Personal Attributes and Skills are Required? 

A medical receptionist is an important part of a high-function team in a clinic or hospital, and is relied on heavily by doctors, nurses, staff members and patients to coordinate a range of tasks from scheduling appointments, answering patient’s enquiries and managing finances, to dealing with patient emergencies and monitoring stock and supplies within the practice. To be successful in their role, a medical receptionist is expected to be compassionate, caring, professional and discrete; with a high level of organisation. Attention to detail is a must as they are dealing with sensitive and confidential information on a daily basis.

Salary Expectations

According to payscale.com, the average hourly rate for a medical receptionist is approximately between $17.50 and $25.26; with an annual salary approximating between $36k and $53k. The number of hours that they are required to work is dependent on the practice at which they are employed.

Courses and Training

An academic certification such as an undergrad or postgrad study is not essential for this field. However, a TAFE or short course certification in basic administrative and office skills are well looked upon; as well as both knowledge and experience of office procedures in a similar field. Other skills that are helpful are basic word and excel knowledge, telephone etiquette, time management skills and customer service skills.

Future Career Paths

The next step on the career path for a medical receptionist is typically becoming an office manager, personal assistant, medical practice manager, practice manager or medical secretary. Once those levels are attained, they can then move on to roles such as an administrative or office manager, finance and administration manager, executive assistant to CEO or a human resources manager to name a few.

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