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Customer Service Officer | Yea & District Community Bank® Branch, Vic

Bendigo Bank

VIC - Other, Victoria, Australia

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Job Posted: 10/07/2018

Job Category:

Banking & Financial Services / Banking – Retail / Branch

Job description:

  • Join an organisation truly focused on customer, community & people.
  • Part time, 24 hours per fortnight based at Yea & District Community Bank® branch

Take the next step in your career

Bring your customer expertise and sales skills to become an important member of a successful team.

About us

With 1.6 million customers and growing, the Bendigo Bank aims to be Australia's leading customer connected banking group. We believe that strong partnerships with local communities matter, because what's good for business should also be good for the communities in which we operate.

Our innovative Community Bank® concept has been established in Yea, and the Yea & District Community Bank® branch has been making a vital contribution to the community.

About the role

Our Yea & District Community Bank® Branch has an exciting opportunity for a Customer Service Officer to become the face of our branch, leading the way with our unique philosophy.

As a Customer Service Officer, you will listen to customers and find solutions to help them achieve their financial goals. You are responsible for providing effective & efficient service to branch customers in a dynamic, diverse environment. You will be a team player, focused on working collaboratively to achieve goals

This is a permanent, part-time position. The roster is 24 hours per fortnight.

About you

A successful Customer Service Officer will:

  • Bring demonstrated sales experience and experience with working towards KPIs
  • Have the ability to confidently talk to customers face-to-face or over the telephone
  • Thrive on and foster achieving positive results and outcomes
  • Be a values driven and career orientated person
  • Be team player in a dynamic branch team environment
  • Bring extensive experience in a customer service environment
  • Have a willingness to be actively involved in local community engagement activities that make a difference
  • Experience in banking and finance industry will be advantageous, but certainly not essential for someone with a strong sales background.

What we offer

  • Extensive training and coaching to ensure your ongoing success in the role
  • As part of a national organisation we are able to offer exciting careers paths within the Bendigo Bank Group
  • A range of staff benefits: discounts on bank products and services, share offers, flexible work options, and excellent learning and development programs

We recognise the importance of diversity and continually strive to provide an inclusive work environment where people are treated with respect, feel valued and can achieve success. We believe our success depends on the commitment, integrity and skill of our staff.

For further information

For a confidential discussion about this opportunity please contact Lyn Southurst, Branch Manager on 03 5797 2188.

Apply now and join a Bank that was recognised by Australian consumers as the banking provider of choice in this year’s annual Mozo People’s Choice Awards*

* Bendigo and Adelaide Bank received nine different awards for excellence from the Mozo product comparison site in various categories, including Outstanding Customer Satisfaction and Highly Trusted.