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Customer Service Officer (Financial Services Trainee) - Nathalia Community Bank® Branch, VIC

Bendigo Bank

Melbourne, Victoria, Australia

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Job Posted: 05/10/2017

Job Category:

Banking & Financial Services / Banking – Retail / Branch

Job description:

With 1.4 million customers and growing, the Bendigo Bank aims to be Australia's leading customer connected banking group. Through our Community Engagement model, we believe that strong partnerships with local communities matter because what's good for business should also be good for the communities in which we operate.

Your Career: Your Opportunity

  • Join an organisation truly focused on Customer, Community & People
  • Career development, structured training & staff benefits
  • Full time, fixed term for 12 months

About the role

Our Nathalia Community Bank® Branch has an exciting opportunity for someone looking for a career in banking.

As a Customer Service Officer you will actively listen to our customers and provide them with relevant solutions to their banking and wealth needs. You will provide effective & efficient service to branch customers and be part of a team with a strong focus on working collaboratively to achieve goals.

This role is a traineeship, so we will work with you to achieve a Cert III or Cert IV in Financial Services (certificate level will be dependent upon your current skills and experience). This is undertaken as paid on-the-job training within work hours and you will receive mentoring from the Branch Manager.

This is a full time position available for 12 months. Saturday mornings are required on a rotating roster basis. A driver's license is essential as you will be required to help out at the Numurkah Community Bank® Branch at times. Salary will be in accordance with the traineeship wages in the Miscellaneous Award 2010.

About you

We are looking for someone who wants to build a career in banking and who is keen to learn and develop their skills. A successful Customer Service Officer will:

  • Have an enthusiastic, can-do attitude
  • Confidently talk to customers face to face or over the telephone
  • Display the aptitude to quickly learn new systems and processes
  • Be a team player; working collaboratively to achieve goals
  • Demonstrate a talent for building relationships with others
  • Hold a strong desire to find solutions that truly meet customer needs
  • Be eager to understand and share with others what makes our bank different
  • Show a willingness to be actively involved in local community engagement activities that make a difference
  • Demonstrated sales ability will be highly regarded
  • Experience in banking and finance industry is not essential

What we offer

We will provide extensive training and coaching to ensure your success in the role, plus you will have:

  • A highly supportive work environment
  • Exciting careers paths within the Bendigo Bank Group
  • The opportunity to get involved in some great community projects.

For further information

Please review the position description: Download File Customer Service Officer Position Description - May 2017.pdf

To discuss what this role can offer you, contact Peter Halden, Branch Manager on 03 5866 3159.

If you genuinely care for the wellbeing of your customers, enjoy contributing to a successful and growing business, are community minded and career focused, we look forward to hearing from you!