Senior CRM Business Analyst


Sydney, New South Wales, Australia

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Job Posted: 03/07/2017

Job Category:

IT and Telecommunications / Business Analyst

Job description:
Senior CRM Business Analyst

• Exceptional Career Opportunity working in a global company with strong growing product
• Day to Day Business & Operational ownership of the CRM System/ Process
• Hybrid Role - Project Manager, Consultant, Analyst, Administrator

Join Bayer for a better life!

Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.

As an employer of choice, Bayer will provide you:
• Competitive salary package and benefits;
• Opportunities for ongoing learning and career development.

The Role:

Bayer has recently undergone business transformation and migrated to a Veeva/Salesforce CRM. Due to this exciting development we are expanding the team to ensure the continued success of our business’s while maximising the full potential of this system.
Your role is to ensure that the system and processes are successfully embedded into the business and enable insight to be drawn from the data. You will be accountable for the cycle of continuous improvement and for driving user engagement and communication to the business process owner. You will gain valuable experience working in a global organisation. There will be opportunity to travel and share expertise in the field of CRM in this growing global company.

You will be responsible for:

• Management of the CRM systems in the ANZ healthcare business including release management, data quality, usage and user adoption, reporting and analysis
• Driving business insights and gathering management information from the systems
• Business support – from basic administration to intelligence in managing local/global, internal/external stakeholders
• Continuous improvement and change management including facilitation of training, workshops, solution solving and ongoing development

Skills and experience required

• Relevant Tertiary qualification
• 5 years’ experience as a Business Analyst and champion of a CRM system  with BI tool kit
• Experience of project and software delivery lifecycles including scoping, design, development, testing, training
• Experience in BI integration with ERP and industry data providers
• Experience in Life science/FMCG industry will be highly desirable

Who you are:

You are a passionate detailed orientated team player who enjoys change in a fast paced environment. You will not be afraid of asking questions and always seeking out the best possible outcome for  everyone involved. CRM systems and ensuring best practice will be at the very heart of everything you do.

Did you know?

Bayer is the only pure Life Science company in the world. We are the only company worldwide simultaneously researching improvements in human, animal, and plant health.

Your application
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now.

For any questions regarding our this or any other roles then, please contact Ali Moores at the Bayer Talent Acquisition team on: 02 9391 6434