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Strategy & Operations Manager - Jira Service Desk


Sydney, New South Wales, Australia

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Job Posted: 08/11/2017

Job Category:

Consulting / Management Consulting

Job description:

Software is eating the world and the teams building and supporting it use Atlassian. As the Jira Service Desk team continues to grow at a rapid pace, we are in search for a new Strategy and Operations Manager to help us scale and continue to innovate. This is a highly influential and visible role at Atlassian where you will be responsible for driving the future direction of our product through objective analyses, operational insights and strategic initiatives. You will anticipate what projects, topics, and challenges exist within the team so that the leadership team is always ahead of our dynamic founders.

Success in this role means committing to results; always suggesting action and driving projects to completion within and on behalf of the Head of Product and leadership team. You’ll deliver strategic projects that provide key business insights for high-priority initiatives and conduct in-depth analyses of our product and develop a deep understanding of key value drivers to identify improvement areas and opportunities. You keep everyone accountable and ensure the goals of the team are not only the right goals to set but also that they are regularly measured and appropriately resourced. You can influence and push leaders in the team, and most importantly can quickly earn the trust of your peers and partners.

More about you

Aptitude, drive, cultural fit, and a real passion for software. You perhaps want to be a leader in a technology organization someday and want to learn through osmosis. You do well on getting into the guts of a business, solving complicated problems, driving people across an organization to get projects done and love celebrating at the finish line. You are excellent at communicating and can inspire change across teams. Strong business insight, financial skills, and analytical abilities are also keys to your success in the role.

On your first day, we'd love you to have:

  • Minimum of 3 years of operations management, product management or management consulting experience
  • Top-notch analytical abilities: Ability to collect and sift through multiple data sets, both quantitative and qualitative, to find opportunities and make recommendations that incorporate both business-level priorities and customer needs
  • Data-driven decision maker: know how to pick the right metrics to measure progress towards business goals and use regular tracking to course correct when plans don't achieve expected results
  • Experience in shaping company, business and/or product strategy
  • Experience turning strategy into executable plans and eventually winning outcomes.
  • Great communication skills, with a love for penning blogs, pitches, presentations and executive speaking points.
  • Creative problem-solving skills

More about the team

The Jira Service Desk team is comprised of fun, passionate and highly-experienced individuals who all enjoy playing and working together as a team. We set bold objectives for ourselves and our teams as we pursue massive opportunities to shape how IT teams work in the future.

More about our benefits

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favourite cause, plenty of food and drinks (including our famous 'Charlie's bar'), ergonomic workstations with sit/stand desks, unique ShipIt days, a company paid trip after five years and more.

More about Atlassian

Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like Jira, Confluence, Bitbucket, Trello, and now Stride. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.