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Food and Beverage Attendant

Accor Hotels

Melbourne, Victoria, Australia

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Job Posted: 12/07/2017

Job Category:

Food, Hospitality, Travel & Tourism / Food & Beverage

Job description:
Quay West Suites Melbourne is a stylish 5 star hotel in Melbourne, set amongst the picturesque shops, restaurants and bars of cosmopolitan Southbank promenade, overlooking the Yarra River. A leisurely stroll from Melbourne's CBD and within walking distance of the Victorian Arts Centre, Hamer Hall, Melbourne Theatre Company, the National Gallery of Victoria, Federation Square, Rod Laver Arena, AAMI Park, the MCG and Melbourne’s Casino.

Combining style and elegance throughout the hotel, Quay West Suites Melbourne comprises of 111 self-contained 5 star accommodation suites; 24-hour reception and in-room dining; a gymnasium, stunning lap pool, sauna, spa, under cover parking and Jarrah Restaurant & Bar.

This is your opportunity to join our Food and Beverage team. As a key member of our team you will represent our friendly and professional service philosophy. Key duties of this role include, but are not limited to the following:

  • Explain the menu to guests, assisting those with special dietary needs or preferences as well as provide suitable assistance when recommending beverages
  • Maximise sales opportunities by upselling items
  • Ensure accuracy whilst ordering and delivering food and beverage orders
  • Use Micros to place orders
  • Liaise with the Kitchen on special requests or delayed meals
  • Clear and reset tables as well as ensuring service areas are clean and tidy
  • Maintain standards of hygiene for food handling and presentation
  • Promote a safe workplace by recognising hazards and promoting general OHS practises
As a successful candidate you will have:

  • A friendly, customer focused attitude with the strive to provide Total Customer Satisfaction
  • Initiative to ensure that interactions with our customers are positive and efficient
  • Your Responsible Service of Alcohol (RSA) Certificate
  • Previous customer service or hospitality experience
  • Confidence in liaising with various internal and external clients
  • A high standard of grooming and presentation
  • The ability and flexibility to work various rostered shifts, including early mornings, late evenings and on weekends
In return for your commitment, we will provide fully laundered uniforms, fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts worldwide.