Director of Learning and Development

Accor Hotels

Melbourne, Victoria, Australia

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Job Posted: 12/07/2017

Job Category:

HR & Recruitment / Training, Learning & Development

Job description:
  • Lead the learning and professional development of our hotel Ambassadors.
  • Oversee our Brand and Environmental Standards.
  • Build a culture that strives for excellence in service.
Sofitel Melbourne On Collins is Melbourne’s hotel for the arts, that blends French style and elegance, with the best that Melbourne has to offer. At Sofitel, we craft Magnifique moments by surprising our guests with a genuine service that creates unforgettable experiences.

Why join us?

  • Establish your personal brand with an iconic 5 star luxury hotel in Melbourne
  • Be part of an award winning Global Luxury Hotel Group.
  • Access to AccorHotels Carte Bienvenue, an employee discount program offering accommodation, dining and family and friend benefits at AccorHotels properties worldwide.
What will you be doing?

  • Analyse hotel’s guest Feedback, Quality indicators and Brand Standard Compliance trends and identify opportunities.
  • Contribute towards and develop sound understanding of hotel’s strategic plan.
  • Responsible for developing and implementing a comprehensive learning strategy that supports the hotel’s opportunities and strategic plan.
  • Conduct regular LNA and align learning activities that will increase our performance.
  • Design and deliver learning programs that inspires us to be our best.
  • Deliver corporate training courses in line with our brand standards.
  • Maintain the brand and environmental standards of the hotel.
  • Assist in the development of the Annual Business Plan and Financial Budget.
  • Excellent written and verbal communication skills; strong presentation skills, and strong project management, leadership, and team building skills.
  • Proficiency in Microsoft Office Suite, Adobe Acrobat, Apple Products and experience with LMS or other e-learning programs.
Who are we looking for?

  • You have genuine interest in addressing our learning needs.
  • You are generous with your time in collaborating with our teams to identify learning opportunities that will enhance our performance.
  • You care about the achievements that learning brings to our culture.
  • You are passionate in seeing us succeed through learning.
  • Proven L&D experience in a luxury hospitality environment.
  • Certificate IV in Training and Assessment.
  • Bachelors Degree in business field preferred but not essential.
Click 'Apply for this job' to being your journey with Sofitel Melbourne On Collins.